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What Do you Need to Ask your Third-Party Logistics Provider?

 When you're overwhelmed handling your logistics alone, it may be time to partner with a third-party logistics provider (3PL). Third-party logistics providers offer solutions and services to meet your needs. Some logistics providers offer flexible and scalable services that can be tailored to your business. There are, however, differences between supply chain solutions. It is not common for providers to handle the ebb and flow of your business and support your growth and development, leaving you free to focus on business strategy. Here's a guide to the questions to ask to find a provider who's the right match, aligns with your team, and provides proper care from start to finish, including post-delivery.



  • Can I visit your facility?


You can meet in person with a reputable third-party logistics company during an on-site visit to their facility. During the onset of a partnership, this meeting is critical for building relationships beyond sales engagement. You should meet key team members who will handle your account and get an overall sense of how the business operates. Even though video conferencing is a great tool for follow-up meetings, you should visit a logistics company in person at least once before making a final decision.


  • What is your Customer care policy?


You want to make sure that customer service is important to your supply chain logistics company, regardless of the policies. They will be responsible for executing important projects, controlling inventory, and providing regular updates. If your usual contact cannot be reached, what process should you follow? Does the client return calls within 24 hours? Will a single point of contact be assigned to you? Once you've joined forces, these questions will help you understand how your business will be treated.


  • How much experience do you have?


Providers with little experience may not have the reliability or financial stability to sustain their supply chain, which could lead to problems down the road. Look for a supplier who has experience in your industry and the resources to help your company succeed. It may be important to check if your logistics partner has the resources to handle your overseas needs even if you are only looking for domestic capabilities.


  • Do you work with small, medium, or large-scale businesses?


Finding the right company to serve you can feel like a bit of a fairytale moment. Ideally, you want a third-party logistics company big enough to handle your needs, but not so big that you get lost in the crowd. Make sure your supply chain management company works transparently with customers and views you as an important client, not just a number.


  • Why should you have an MSA?


By having a master service agreement, you can reduce your risk and protect your business. It is important to outline upfront the expectations both of you and your provider and agree on them prior to partnering on a project. An MSA must be kept on file by a reputable third-party logistics company, and it must be updated regularly to protect your business.


Conclusion


Hiring a third-party logistics company is a must in order to manage your business operations. Our goal at PowerHouse LV is to provide you with the information and expertise necessary to make an informed decision when it comes to choosing a third-party logistics provider. We are a one-stop public warehousing company that provides our clients with services and solutions customized to their needs. Get in touch! 
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